FAQs

Ordering
Shipping
Returns
Refunds
Ingredients
Sustainability

Ordering

Shipping

Returns

Refunds

Ingredients

Sustainability

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FAQs

Ordering

Can I cancel or change my order?+–

Can I change the delivery address on my order?+–

My order has arrived with an incorrect item, what shall I do?+–

My order has arrived and an item is missing, what shall I do?+–

I haven't received my order confirmation email, what shall I do?+–

Shipping

I haven't received a shipping confirmation email, what shall I do?+–

Returns

How can I return my order?+–

How will I know when you’ve received my return?+–

How long does it take to process a return?+–

What shall I do if I haven't heard from you regarding my return?+–

Do I need a printer to return something?+–

How can I return a faulty item?+–

Can I return an item that I’ve opened / used?+–

Are returns free of charge?+–

Refunds

When can I expect my refund?+–

How long will it take before the funds show back in my account?+–

My original payment method is no longer valid, will I still receive my return?+–

Ingredients

Are ENSU products certified organic?+–

Are ENSU products vegan friendly?+–

Are any ENSU products tested on animals?+–

Where can I find a list of ingredients in my product?+–

I have had a reaction to a product, what shall I do?+–

Sustainability

Can I recycle my product’s packaging?+–

What are ENSU’s sustainability aims for product packaging?+–

I see that you are a member of 1% for the Planet, what does this mean?+–